In all the time I’ve been writing this blog, the most popular post I’ve ever written (by a huge margin), was “7 Skills for Supervision Success.” That is very telling to me. It tells me I should write most posts about it because people still need and want them. The role of supervisor remains one of the most important, but under-respected and under-trained in organizations everywhere.
And its not just nonprofits; I recently spoke at the National Association of Government Communicators 2013 Communications School and the folks in my session echoed what so many of you have said to me in the past about your struggles with supervising. While I don’t pretend to have all the answers, I do want to try to provide more support to those of you who have been thrust into supervision without the training and guidance you need or want.
- Allow room for innovation – When a big project or piece of a project comes up and you decide to delegate it to someone you supervise, it can be tempting to give them all sorts of instructions on what to do and how to do it. And occasionally, that’s warranted – like when it’s a financial report or some other thing that has clearly defined rules and polices surrounding it. But, in general, you probably need to back off. Even if you think you know exactly the best and most efficient way to do it, you still have to provide room for the person you supervise to innovate and try something new. They may just figure out a new and better way to do something.
- Provide room to learn – How does someone learn to perform a new task or build a skill? Some of us get a bit of training and are then thrust out into the field to put training into practice immediately. Some of us are shown exactly how to do something and told it replicate it exactly. Some of us are asked to do something and then are just expected to figure out with no outside assistance. As a good supervisor, your job is to ensure that those you supervise don’t suffer through any of these ‘methods’, but instead learn through a combination of the best parts of each. You should provide training, actual hands on experience and modeling for those you supervise so that they can learn the way you’ve done it and figure out their own ways of making it work.
- Allow room for failure – This one may be the toughest on this list because it requires you to purposely step back and allow someone you probably like and trust to go down. (And it assumes that you can see it coming, not that it snuck up on both of you.) I’m not suggesting that you allow a major, deadline-driven project to tank just so someone you supervise can grow. What I am suggesting is that allowing room for innovation includes the potential for failure and that it’s important for that to happen in order for you both to learn. If you constantly swoop in to ‘fix’ something before it’s run it’s course, the person you supervise will never learn how to fix it him or herself and may feel resentful because you’re always butting in. In other words: butt out.
- Encourage positivity – I’m not someone who enjoys cheesy, fake expressions of interest or forced celebrations, but I do know that sometimes you have to grit your teeth and smile – even if you don’t want to. What’s more, if you start smiling, others will too; then they’ll get used to it and might actually start internalizing the positive emotions a smile brings. By creating a little positivity and encouraging others to spread it, you’ll find that your team is generally more happy anyway which will make even dull tasks a little more fun.
- Celebrate! – In my 7 Skills post, I mentioned giving credit (and taking responsibility) to others on your team. Celebration is little bit broader and usually involves a few more people too. Nonprofit, mission-focused people are often so focused on the next thing to do that they forget to celebrate victories that have happened, no matter how small. But during the celebration please don’t bring out your speech about how this is only the first step in a longer slog to ultimate victory; you’ll only depress people by making them think of all the work ahead. Instead, just bask in the victory and let them do the same.